Tenant Survey

For the second consecutive year, we have surveyed all our tenants about their satisfaction with the tenancy. Public Property Invest (PPI) is pleased to report a continued rise in both engagement and satisfaction in 2023.

The tenant survey was conducted by Nemeet Research and distributed to all 200 of our lease agreements, with 91% of them being public institutions. The survey is conducted across the industry, allowing PPI to benchmark itself against other market players.

In the survey, tenants are given the opportunity to evaluate several aspects of their tenancy, such as personal service, building and premises standards, handling of deviations, rent, sustainability measures, communication, and location. The responses to the between 40 and 50 questions result in the key value KTI (customer satisfaction), measured on a scale from 0 to 100.

While the response rate among PPI's tenants increased from 65% to 74% compared to the previous year, it is gratifying to note that our KTI is also increasing, from 70 to 73 points. This positive trend occurs at a time when most landlords are experiencing a declining KTI.

Based on tenant meetings and responses from last year's survey, specific goals were defined for 2023-2024:

• Strengthen communication with tenants to enhance the tenancy, increase trust, and maintain a good relationship.

This will be achieved by:

• Communicating about the company’s and building’s brand through words and actions.

• Communicating the benefits that the company provides to tenant, the property, and the environment.
• Actively working to adjust tenants' expectations regarding price, standard, and deliveries.
• Providing tenants with relevant information about the tenancy, property, and operations.